How To Make A Claim

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1. Download and complete your claim form

Complete and send back with all required information for fast processing of your claim

No hassle claims from Moo Pet Insurance, Dubai

2. Send your claim form to us with supporting documents

We will come back to you within five business days if further information is required

Easy settlement claims from Moo Pet Insurance, Dubai

3. Settlement direct to your bank account

We'll usually settle your covered claim within ten business days of receiving all your information

Your welfare is in good hands with Moo Travel Insurance

Your Travel insurance is in good hands.

At MooTravel, we understand that when it comes to your travel insurance claims, you need prompt and reliable assistance. That's why MooTravel Insurance Products include 24-hour emergency service, available 365 days a year, ensuring you're not alone in your time of need. For immediate assistance, please reach out at +971 4 436 5653.

For non-emergency reimbursement claims or any other inquiries, there is a dedicated separate channel for your convenience:

Call within UAE: 800 035702831

Call International: +971 4 436 5653

Or email

Your satisfaction and peace of mind are our top priorities.

If you need to make a complaint

We do everything we can to deliver a high standard of service, but if you are not completely satisfied and you wish to make a complaint, you may contact the following:

The Chief Executive Officer
Alliance Insurance PSC
2nd Floor, Warba Centre, PO Box 5501
Deira, Dubai, UAE

Telephone: +971 4 605 1111


If you remain dissatisfied with the decision of the complaint, or you have not received a response to your complaint within 30 days, you may refer your complaint to SANADAK:

Emirates Institute of Finance Building – Ground Floor
Sultan Bin Zayed The First Street – Abu Dhabi

Telephone: 800SANADAK (800 72 623 25)